Recently, Zhengzhou Chitian Door Control Equipment Engineering Co., Ltd. launched an after-sales service system with “2-hour response, 24-hour door-to-door service” to address the pain points of after-sales service for automatic doors and revolving doors, further upgrading the service guarantee capabilities of the source factory and resolving customers’ worries.
A leading manufacturer
The door control industry previously suffered from slow after-sales response and long repair cycles, especially in high-frequency environments like shopping malls and hospitals, where equipment failures could directly impact operations.
- As a leading manufacturer with 25 years of experience, Chitian Door Control, leveraging its local production base in Zhengzhou, has established a 30-person professional after-sales team, equipped with 15 mobile service vehicles and a stockpile of over 5,000 commonly used spare parts.
- After a customer calls the after-sales hotline, the team will diagnose the issue within two hours, provide on-site repairs within 24 hours for urban customers, and arrive within 48 hours for those in surrounding cities.
To ensure service quality
“After-sales service isn’t the end, it’s the beginning of service,” said the company’s after-sales director. To ensure service quality, the team conducts monthly skills training and regularly performs free inspections of existing customers’ equipment. To date, Chitian Access Control has achieved a 100% after-sales response rate and over 98% customer satisfaction. In its first month, the system resolved equipment issues for over 80 customers.
